Frequently Asked Questions

You can see a selection of our products at most MLB Ballpark and NHL Arena team stores. Additionally our items are available at the following retail stores:

AC Moore
Ace Ticket
BJ's Wholesale Club
Bob Feller Museum
Bob's Stores
Boston All-Stars
Boston Red Sox Souvineer Store
Christmas Tree Shops
Field of Dreams
Grandstand
Last Licks
Modell's Sporting Goods
National Baseball Hall of Fame
Newbury Comics
Soft As A Grape
Sports Authority
Sports Avenue
Yankees Clubhouse Shops

MEGA TICKETS® & MINI-MEGA TICKETS

What is a Mega Ticket?
Mega Tickets are cutting-edge wall art made from authentic MLB and NHL tickets that are enlarged 400-500%, printed on archival canvas, and stretch-mounted. They are perfect for autographs especially as a team-signed item. Plus, they can also be framed. See our Mega Ticket listings under search by product for more details.

Can I get my own ticket made into a Mega Ticket?
Yes, this item is called a Personalized Mega Ticket. All we need is a scan of your MLB or NHL ticket at a resolution of 600 DPI or higher (the higher the better). You can send this to us via email and we'll take it from there. Please note the we can not currently produce Mega Tickets from tickets featuring players on them.

Can I get a Personalized Mega Ticket from a game I went to if I don't have/lost my ticket?
Perhaps. If you went to a game which we offer a non-personalized Mega Ticket we can make one with your section, row, seat number and price (if you know all this info). However if you are looking for a random regular season game ticket, most likely not.

What is a Mini-Mega Ticket?
Officially licensed by MLB®, Mini-Mega Tickets are made from authentic MLB tickets that are enlarged 200% and printed directly on 1/4-inch thick PVC board. They can be hung on a wall or displayed on a desktop using a unique two-piece acrylic stand. Perfect for autographs.

Can I get my own ticket made into a Mini-Mega Ticket?
We're sorry but not at this time.

Why do some Mega Tickets & Mini-Mega Tickets look faded, show folds or have other imperfections?
It's because we only use authentic tickets to create these items. We intentionally stay away from original ticket art files as they don’t include the appropriate fonts used to print information such as section, row, seat and price. Also, the original art files simply don't exist for older tickets.

Ultimately, we want our Megas to mirror how each ticket would look if you were holding the original ticket in your hand today. Yet, when deciding exactly which ticket to use we make sure there aren’t too many imperfections in it. Thus, we never use tickets that have full rips across them or tickets that have lost their true coloring (due to excessive fading). However, we will use some older/vintage tickets which may have some minor tears, rounded corners, slight fading, holes, folds, ink smudges or other blemishes. We feel these imperfections make for perfectly authentic Mega Tickets and Mini-Mega Tickets.

TICKET FRAMES®

What exactly is a Ticket Frame?
A Ticket Frame from That’s My Ticket is a stunning, one-of a-kind piece of personalized memorabilia. Ticket Frames combine the elements of the sports page—photographs, statistics, headlines, and a game story—with items from each fan’s stadium experience. Specifically, fans add their actual event ticket and a “fan photo” to their Ticket Frame in creating their own finished piece.

We also make Concert Ticket Frames that combine show specific set lists and headlines along with a CD & CD jacket cover. Fans add their own concert ticket and “fan photos” to capture the memory of their favorite concert experiences.

What is a “fan photo”?
A fan photo is a picture taken at the event venue—stadium, arena, ballpark, parking lot, backstage—by fans with their own camera. Picture backdrops range from tailgating scenes to stadium main entrances to on-field championship celebrations. Many “fan photos” have also included sports and music personalities.

Where do the 8-by-10 game photos come from?
Game photos come directly from a professional sports photography service. These photos are officially licensed and the selection is outstanding. For example, we offer five Super Bowl 40 pictures for fans to choose from.

What are the specifics regarding measuring my ticket?

Can I use my own 8-by-10 photo?
Yes. You can remove the 8-by-10 photo that comes with your Ticket Frame and replace it with your own. You would do this the same way you put in your fan photo. Just make sure that 8-by-10 photo orientation (horizontal or vertical) is the same.

Who writes the stories and headlines and who compiles the statistics?
That’s My Ticket has an award-winning sports editor on staff who writes the headlines and game stories for each piece. TMT staffers also compile the statistics themselves using a unique composite stat box to present the information.

How do I add my ticket and “fan photo” to my Ticket Frame?
Tickets and “fan photos” can be added to Ticket Frames in two ways. The most popular choice is to self-mount your items as we understand the passion of sports/music fans and realize not everyone is willing to mail us their tickets. Thus, our Ticket Frames include easy-to-follow instructions for adding your ticket and “fan photo.” That’s My Ticket has never received a complaint from a customer using this method. It is very simple and takes only a few minutes.

Another option is to send your items (ticket and photo) directly to That’s My Ticket and we will place them into your Ticket Frame. It’s worth noting that TMT staffers are experts in handling sports memorabilia and will do everything to ensure the collectibility/value of your ticket. There is no charge for this service.

At first look, my Ticket Frame's plexi-glass seems to be scratched or discolored. Why is this?
In an effort to ensure your purchase reaches you in the very best condition, we ship our larger size Ticket Frames (usually when one length is greater than 22") with a blue protective coating on the front of the plexi-glass. Thus, if your piece seems scratched or discolored, please be patient and follow our instructions for removing the coating.

I just received my Ticket Frame and noticed it doesn't have any wire on the back for hanging; How come?
Because we hate when pictures are crooked on a wall and bet you do too. And if you use a single nail to hold up the frame by a wire, it will eventually tilt to one side. Thus, we place two notched hangers at the top of each frame for hanging. It may take slightly more time to level and hang but we think never having to get up off the couch to straighten a picture is definitely worth it.

How do I take care of my Ticket Frame?
All of our products are made of the highest quality of materials. But, like with any item of value, care for your Ticket Frame is very important. Please note that light, heat, and moisture are all concerns. Thus, here are some tips for caring for your Ticket Frame:

Cleaning. Ticket Frames shipped to customers nearly always feature glass. Glass-fronted Ticket Frames can be cleaned easily with glass-cleaner and a paper towel. We do suggest spraying the cleaner onto your towel to avoid risking fluid running down into your frame and staining the mat.

Larger frames (24 x 20 or bigger) often feature plexi-glass and this is a far different animal. Do NOT use glass cleaner or paper towels on plexi; both will scratch. Rather, wipe with a non-abrasive cloth. While water is fine, a cleaning fluid specifically for plexi is recommended and available at art supply stores (and many hardware stores). One bottle will last for many, many years.

Fading. To ensure your Ticket Frame contents and mat boards retain their vibrant color for as long as possible, we strongly suggest you do not hang it in direct sunlight.

CD FRAMES

What is a CD Frame?
CD Frames are the perfect way to convert your CDs into wall art. Our frames showcase your favorite CDs and feature both the jacket cover and actual CD. Whether you have autographed items or have downloaded them onto your iPod or MP3 player, here’s a way to keep your favorite CDs in the spotlight. Plus, our frames are so easy to use that you can change the featured CD in a matter of minutes.

RETURN POLICY

I received my product and would like to know what your return policy is?
We accept returns within 30 days of shipment date on most of our general, in-stock items. However, we can not accept returns on any custom-made pieces including Ballpark, Arena, Game-Day, and First-Game Ticket Frames as well as our 8x10 Photo & Ticket Frames. All returned items must be sent back in the original packaging and arrive in new condition. It is suggested that you purchase insurance on the return shipment because if the item arrives broken or damaged we will not issue a refund.

Also, we can not accept returns on Engraved Ticket Stands, Engraved Ticket Holders, and custom-made display cases. We will accept returns on these products if the item is damaged, defective, or shipped in error. We do not pay return shipping costs if customer changes mind or product does not meet their expectations.

FRAME INSTRUCTIONS/CARE

I can't find the instructions included with my Ticket Frame purchase to insert my ticket and fan photo; Do you have them available online?
figure A Here they are:

Turn frame over and unscrew the screws (halfway) in the top two corners.(see figure A)
Slide the frame section off and separate the glass, the mat board, and backing board.
If present, remove the protective coating from the plexi-glass.

Inserting your Ticket:

Take two of the enclosed mounting corners and place them on the top two corners of the ticket.
Take the ticket and line it up over the space in the Ticket Frame.
Press the bottom of the ticket (without mounting corners) against the mat board to assure it is lined up properly.(see figure B)
Once lined up, press down on the top of the ticket to secure it to the Ticket Frame.
Then, slightly raise the bottom of the ticket and place two mounting corners on the corners. Ensure the ticket is pushed into the top mounting corners and push down on the top of the ticket.

Inserting your Picture:

Place your picture in the back of the mat opening.
Turn mat over to make sure it is lined up properly.
Adhere to back of mat board using scotch tape.
Reassemble and enjoy the memory of being there!

I can't find the instructions included with my CD Frame purchase to add my CD and CD jacket cover; Do you have them available online?
Here they are:

Turn frame over and unscrew the screws (halfway) in the top two corners.
Slide the frame section off and separate the glass, matboard and the backing board

Inserting your CD Jacket:

Slide the CD jacket into the clear sleeve. If it appears to be too loose place a piece of cardboard behind it.

Inserting your CD:

Attach the CD the same way it is placed in a jewel case
Reassemble and enjoy!

SHIPPING

Once my item is made and ready to ship, how long will it take to reach me?
We ship UPS Ground and here are the in-transit times for all framed products and large orders which do not fit in a USPS Priority Mail 8x11 envelope or a Priority Mail box sent from our Massachusetts HQ.

UPS ground transit times for all Display Cases, Engraved Ticket Holders and Ticket Stands sent direct from our manufacturing facility in Florida

That's My Ticket is an official licensee of Major League Baseball, the National Hockey League, NASCAR,
Joe Gibbs Racing & the Collegiate Licensing Company.