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Frequently Asked Questions

BUYING TMT PRODUCTS


Where can I see That's My Ticket products in person?

MEGA TICKETS® & MINI-MEGA TICKETS


What is a Mega Ticket?

Can I get my own ticket made into a Mega Ticket?

Can I get a Personalized Mega Ticket from a game I went to if I don't have/lost my ticket?

What is a Mini-Mega Ticket?

Can I get my own ticket made into a Mini-Mega Ticket?

Why do some Mega Tickets & Mini-Mega Tickets look faded, show folds or have other imperfections?

What is the difference between a Mega Ticket and a Commemorative Mega Ticket?



TICKET FRAMES®


What exactly is a Ticket Frame?

What is a “fan photo”?

Where do the 8-by-10 game photos come from?

What are the specifics regarding measuring my ticket?

Can I use my own 8-by-10 photo?

Who writes the stories and headlines and who compiles the statistics?

How do I add my ticket and “fan photo” to my Ticket Frame?

At first look, my Ticket Frame's plexi-glass seems to be scratched or discolored. Why is this?

I just received my Ticket Frame and noticed it doesn't have any wire on the back for hanging; How come?

How do I take care of my Ticket Frame?



SCRAPBOOKS

What type of page refills do you recommend for use in your 8x8 scrapbooks?


What type of page refills do you recommend for use in your 12x12 scrapbooks?



CD FRAMES

What is a CD Frame?


FRAME INSTRUCTIONS/CARE


I can't find the instructions included with my Ticket Frame purchase to insert my ticket and fan photo; Do you have them available online?


I can't find the instructions included with my CD Frame purchase to add my CD and CD jacket cover; Do you have them available online?


Why are some of my concert tickets fading?


RETURN POLICY


I received my product and would like to know what your return policy is?


SHIPPING AND PROMOTIONS


Are there any promotional offer exclusions?

Do shipping charges include handling?

Once my item is made and ready to ship, how long will it take to reach me?

What if my shipment is lost or stolen?





BUYING TMT PRODUCTS

Where can I see That's My Ticket products in person?


You can see a selection of our products at most every MLB, NHL & NBA team store. Additionally our items are available at the following retail stores:

AC Moore
B&C Sports
Beverly's Fabrics
Bob Feller Museum
Bob's Stores
Boston All-Stars
Christmas Tree Shops
Field of Dreams
Grandstand
iParty
Jordan's Furniture
Last Licks
Modell's Sporting Goods
National Baseball Hall of Fame
Newbury Comics
Pennsylvania General Store
Pro Images
Scheels
Sports Authority
Sports Avenue
Walmart
Yankees Clubhouse Shops


MEGA TICKETS® & MINI-MEGA TICKETS

What is a Mega Ticket?
Mega Tickets are cutting-edge wall art made from original sports and concert tickets that are enlarged 400-500%, printed on archival canvas, and stretch-mounted. They are perfect for autographs especially as a team-signed item. Plus, they can also be framed. See our Mega Ticket listings under search by product for more details.

Can I get my own ticket made into a Mega Ticket?
Yes, this item is called a Personalized Mega Ticket. All we need is a scan of your ticket at a resolution of 600 DPI or higher (the higher the better). You can send your scan to us via email at megatickets@thatsmytickets.com. We'll take it from there.

Can I get a Personalized Mega Ticket from a game I went to if I don't have/lost my ticket?
Perhaps. If you went to a game which we offer a non-personalized Mega Ticket we can make one with your section, row, seat number and price (if you know all this info). However if you are looking for a random regular season game ticket, most likely not.

What is a Mini-Mega Ticket?
Mini-Mega Tickets are made from original sports and concert tickets that are enlarged 200% and printed directly on 1/4-inch thick PVC board. They can be hung on a wall or displayed on a desktop using a unique two-piece acrylic stand. Perfect for autographs.

Can I get my own ticket made into a Mini-Mega Ticket?
Perhaps. Please call 508-533-1900 to discuss options.

Why do some Mega Tickets & Mini-Mega Tickets look faded, show folds or have other imperfections?
It's because we only use authentic tickets to create these items. We intentionally stay away from original ticket art files as they don’t include the appropriate fonts used to print information such as section, row, seat and price. Also, the original art files simply don't exist for older tickets.

Ultimately, we want our Megas to mirror how each ticket would look if you were holding the original ticket in your hand today. Yet, when deciding exactly which ticket to use we make sure there aren’t too many imperfections in it. Thus, we never use tickets that have full rips across them or tickets that have lost their true coloring (due to excessive fading). However, we will use some older/vintage tickets which may have some minor tears, rounded corners, slight fading, holes, folds, ink smudges or other blemishes. We feel these imperfections make for perfectly authentic Mega Tickets and Mini-Mega Tickets.

What is the difference between a Mega Ticket and a Commemorative Mega Ticket?
A Mega Ticket is traditionally an exact copy of the original ticket. However, in rare instances we have to make slight modifications to a ticket due to licensing issues. If these changes are insignificant, such as adding a TM or removing a small third-party mark (ex. Pepsi), we still consider the item to be an authentic Mega Ticket. However, if the changes are significant, such as removing a player's image and replacing it with a new design, we then label this item as a Commemorative Mega Ticket.




TICKET FRAMES®

What exactly is a Ticket Frame?
A Ticket Frame from That’s My Ticket is a stunning, one-of a-kind piece of personalized memorabilia. Ticket Frames combine the elements of the sports page—photographs, statistics, headlines, and a game story—with items from each fan’s stadium experience. Specifically, fans add their actual event ticket and a “fan photo” to their Ticket Frame in creating their own finished piece.

We also make Concert Ticket Frames that combine show specific set lists and headlines along with a CD & CD jacket cover. Fans add their own concert ticket and “fan photos” to capture the memory of their favorite concert experiences.

What is a “fan photo”?
A fan photo is a picture taken at the event venue—stadium, arena, ballpark, parking lot, backstage—by fans with their own camera. Picture backdrops range from tailgating scenes to stadium main entrances to on-field championship celebrations. Many “fan photos” have also included sports and music personalities.

Where do the 8-by-10 game photos come from?
Game photos come directly from a professional sports photography service. These photos are officially licensed and there are often several to choose from.

What are the specifics regarding measuring my ticket?



Can I use my own 8-by-10 photo?
Yes. You can remove the 8-by-10 photo that comes with your Ticket Frame and replace it with your own. You would do this the same way you put in your fan photo. Just make sure that 8-by-10 photo orientation (horizontal or vertical) is the same.

Who writes the stories and headlines and who compiles the statistics?
That’s My Ticket has an award-winning sports editor on staff who writes the headlines and game stories for each piece. TMT staffers also compile the statistics themselves using a unique composite stat box to present the information.

How do I add my ticket and “fan photo” to my Ticket Frame?
Tickets and “fan photos” can be added to Ticket Frames in two ways. The most popular choice is to self-mount your items as we understand the passion of sports/music fans and realize not everyone is willing to mail us their tickets. Thus, our Ticket Frames include easy-to-follow instructions for adding your ticket and “fan photo.” That’s My Ticket has never received a complaint from a customer using this method. It is very simple and takes only a few minutes.

Another option is to send your items (ticket and photo) directly to That’s My Ticket and we will place them into your Ticket Frame. It’s worth noting that TMT staffers are experts in handling sports memorabilia and will do everything to ensure the collectibility/value of your ticket. There is no charge for this service. Send to: That's My Ticket
165 Main St., Suite 101
Medway, MA 02053


At first look, my Ticket Frame's plexi-glass seems to be scratched or discolored. Why is this?
In an effort to ensure your purchase reaches you in the very best condition, we ship our larger size Ticket Frames (usually when one length is greater than 22") with a blue protective coating on the front of the plexi-glass. Thus, if your piece seems scratched or discolored, please be patient and follow our instructions for removing the coating.

I just received my Ticket Frame and noticed it doesn't have any wire on the back for hanging; How come?
Because we hate when pictures are crooked on a wall and bet you do too. And if you use a single nail to hold up the frame by a wire, it will eventually tilt to one side. Thus, we place two notched hangers at the top of each frame for hanging. It may take slightly more time to level and hang but we think never having to get up off the couch to straighten a picture is definitely worth it.

How do I take care of my Ticket Frame?
All of our products are made of the highest quality of materials. But, like with any item of value, care for your Ticket Frame is very important. Please note that light, heat, and moisture are all concerns. Thus, here are some tips for caring for your Ticket Frame:

Cleaning. Ticket Frames shipped to customers nearly always feature glass. Glass-fronted Ticket Frames can be cleaned easily with glass-cleaner and a paper towel. We do suggest spraying the cleaner onto your towel to avoid risking fluid running down into your frame and staining the mat.

Larger frames (24 x 20 or bigger) often feature plexi-glass and this is a far different animal. Do NOT use glass cleaner or paper towels on plexi; both will scratch. Rather, wipe with a non-abrasive cloth. While water is fine, a cleaning fluid specifically for plexi is recommended and available at art supply stores (and many hardware stores). One bottle will last for many, many years.

Fading. To ensure your Ticket Frame contents and mat boards retain their vibrant color for as long as possible, we strongly suggest you do not hang it in direct sunlight.


SCRAPBOOKS

What type of page refills do you recommend for use in your 8x8 scrapbooks?
Our 8x8 scrapbooks include 10 pages and are specifically designed for extra pages to be added. Colorbok refill pages are nearly identical to those in our albums. Pioneer is also an excellent fit and SEI can be used. It's worth noting that MBI refills will not fit.

What type of page refills do you recommend for use in your 12x12 scrapbooks?
Our 12x12 scrapbooks also include 10 pages and are specifically designed for extra pages to be added. The following companies offer refills that fit: Pioneer, Alpha 1 by Pioneer, K & K, AB (Amanda Blu), Memorology by American Crafts, Tapestry by C.R. Gibson, and Recollections.


CD FRAMES

What is a CD Frame?
CD Frames are the perfect way to convert your CDs into wall art. Our frames showcase your favorite CDs and feature both the jacket cover and actual CD. Whether you have autographed items or have downloaded them onto your iPod or MP3 player, here’s a way to keep your favorite CDs in the spotlight. Plus, our frames are so easy to use that you can change the featured CD in a matter of minutes.


FRAME INSTRUCTIONS/CARE

I can't find the instructions included with my Ticket Frame purchase to insert my ticket and fan photo; Do you have them available online?
figure A Here they are:

  • Turn frame over and unscrew the screws (halfway) in the top two corners.(see figure A)
  • Slide the frame section off and separate the glass, the mat board, and backing board.
  • If present, remove the protective coating from the plexi-glass.

Inserting your Ticket:

  • Take two of the enclosed mounting corners and place them on the top two corners of the ticket.
  • Take the ticket and line it up over the space in the Ticket Frame.
  • Press the bottom of the ticket (without mounting corners) against the mat board to assure it is lined up properly.(see figure B)
  • Once lined up, press down on the top of the ticket to secure it to the Ticket Frame.
  • Then, slightly raise the bottom of the ticket and place two mounting corners on the corners. Ensure the ticket is pushed into the top mounting corners and push down on the top of the ticket.
figure A

Inserting your Picture:

  • Place your picture in the back of the mat opening.
  • Turn mat over to make sure it is lined up properly.
  • Adhere to back of mat board using scotch tape.
  • Reassemble and enjoy the memory of being there!

I can't find the instructions included with my CD Frame purchase to add my CD and CD jacket cover; Do you have them available online?
Here they are:
  • Turn frame over and unscrew the screws (halfway) in the top two corners.
  • Slide the frame section off and separate the glass, matboard and the backing board

Inserting your CD Jacket:

  • Slide the CD jacket into the clear sleeve. If it appears to be too loose place a piece of cardboard behind it.

Inserting your CD:

  • Attach the CD the same way it is placed in a jewel case
  • Reassemble and enjoy!


Why are some of my concert tickets fading?
Most concert tickets (especially Ticketmaster tickets) are printed via direct-thermal printing which uses chemically treated, heat-sensitive media that blackens when it passes under the thermal printhead. Direct-thermal printers have no ink, toner, or ribbon. Direct-thermal media is more sensitive to light, heat, and abrasion which thus reduces the life of the printed material. Other common items that use this printing process include movie tickets and store receipts. If you've kept these items, you've probably noticed that they have faded over time as well.

So what can you do to stop or limit fading? Keep them out of direct light and away from heat as much as possible. Some people suggest laminating them. However, laminating poses a risk as it may work or it may trigger the blackening process described above. If any heat is used to laminate the ticket, your entire ticket may turn black. Others suggest spray lacquer but we haven't heard conclusive evidence if this works or not. We suggest keeping the tickets in a Ticket Album and storing it in a cool place. As an added insurance step to minimize light exposure, have the back of the ticket facing out. Simply flip the ticket over when you and your friends want to enjoy it. If you want to frame a concert ticket goahead and do so. Just keep the frame away of direct sunlight and heat. However if you fear that it may fade, consider making a copy of it using your home scanner/printer.

RETURN POLICY

I received my product and would like to know what your return policy is?
We accept returns within 30 days of shipment date on most of our general, in-stock items. Please note that all returns for non-customized products will be subject to a 15% re-stocking fee. All returned items must be sent back in the original packaging and arrive in new condition. It is suggested that you purchase insurance on the return shipment because if the item arrives broken or damaged we will not issue a refund.

We can not accept returns on any personalized products or custom-made pieces including Ballpark, Arena, Game-Day, and First-Game Ticket Frames as well as our 8x10 Photo & Ticket Frames, Framed Mega Tickets, and Concert Ticket Frames. Also, we can not accept returns on Engraved Ticket Stands, Engraved Ticket Holders, and custom-made display cases. We will accept returns on these products if the item is damaged, defective, or shipped in error. We do not pay return shipping costs if customer changes mind or product does not meet their expectations.

Pricing and Product Information:

While That's My Ticket strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. That's My Ticket reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price or with incorrect information, That's My Ticket shall have the right, in its sole discretion, to refuse or cancel any orders placed for that item. If your credit card has been charged for any order subsequently cancelled, That's My Ticket will issue a credit to your credit card. We apologize for any inconvenience this may cause you.

SHIPPING AND PROMOTIONS

Are there any promotional offer exclusions?
Offers that require a coupon code are not valid on any previous orders. Free shipping offers not valid on items shipped outside the United States or on any oversized display cases. Only one coupon code may be used per order.

Do shipping charges include handling?
Yes, all shipping charges include handling, order processing, item selection, packaging and transportation of items. However, shipping charges do not include Custom and Duties for orders shipped to Canada.

Once my item is made and ready to ship, how long will it take to reach me?
We ship FedEx Ground and below are the in-transit times for all framed products and large orders which do not fit in a USPS Priority Mail 8x11 envelope or a Priority Mail box sent from our Massachusetts HQ.
Please note: We offer expedited shipping on a case-by-case basis. Thus, if you need your item for a birthday, wedding, or other special event, call 508-533-1900 or email us at customerservice@thatsmyticket.com for details.




The only exceptions to the above are for orders for Display Cases, Engraved Ticket Holders and Ticket Stands sent direct from our manufacturing facility in Florida. Those items are shipped via UPS ground and their transit times are listed below.




What if my shipment is lost or stolen?
Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund. If USPS/UPS/FedEx show proof of delivery, That's My Ticket is not liable for any lost product. Under no circumstances will That's My Ticket be responsible or liable for stolen merchandise once proof of delivery has been confirmed by USPS/UPS/FedEx carrier to the addressee.